Frequently Asked Questions
๐ How long will my order take to arrive?
Your order is shipped within 1โ3 business days and typically arrives within 6โ12 business days, depending on your location.
๐ฆ Do you offer free shipping?
Yes โ shipping is FREE on every order.
No surprise shipping charges at checkout.
๐ Where do you ship?
We currently ship to the United States, Canada, United Kingdom, Australia, Germany, Ireland, and New Zealand.
๐ Can I track my order?
Absolutely! Once your order has been shipped, you'll receive a tracking number by email so you can follow your package along the way.
๐ง What age is 100,000 WHYs suitable for?
100,000 WHYs is designed for curious kids ages 4โ12.
It's made to turn everyday questions into fun learning adventures โ whether they're reading independently or exploring with a parent or grandparent.
โค๏ธ What if my book arrives damaged?
Don't worry โ we've got you covered.
If your book arrives damaged, simply email us within 7 days with photos of the damage. We'll review it and arrange a replacement or refund if applicable.
๐ก๏ธ Do you offer a money-back guarantee?
Yes! Your purchase is backed by our 30-Day Happiness Guarantee, giving you extra peace of mind when ordering.
If you're not completely satisfied with your purchase, contact us within 30 days of receiving your order and we'll make it right โ either through a replacement, store credit, or a full refund at our discretion.
๐ฐ How do I request a return or refund?
Contact our support team at support@thewondernest.co within 30 days of your delivery date.
Please include:
- Your order number
- Your full name
- A brief description of your concern
Our support team will respond within 1โ2 business days with resolution instructions.
๐ What types of issues are eligible for a refund or replacement?
The following are eligible for a refund or replacement within 30 days of delivery:
- Items that arrive visibly damaged due to shipping
- Items that are defective in manufacturing
- Items that are materially different from what was described on our product page
- Orders that were not delivered within 30 days of the estimated delivery window with no tracking movement
โ Can I return the book if I simply changed my mind?
A change of mind after the item has been delivered and is in acceptable condition is not eligible for a refund under the 30-Day Happiness Guarantee.
Please see our full Return & Refund Policy for complete details.
๐ณ How long does a refund take?
Once your refund has been approved, it is issued to your original payment method.
Refund processing typically takes 5โ10 business days from the date of approval.
๐ฆ What if I receive the wrong item?
If you receive the wrong item, contact us within 7 days of delivery at support@thewondernest.co with your order number and clear photos of the incorrect item and outer packaging.
We'll arrange a replacement or full refund at no cost to you, including return shipping where applicable.
๐ What if my order shows as delivered but I haven't received it?
If your tracking shows your order as delivered but you haven't received it:
- Wait 3 business days
- Check with neighbours or building management
- Contact your local postal carrier with your tracking number
If you still cannot locate your order, contact us within 14 days of the marked delivery date and we'll investigate with the carrier and arrange a resolution.
๐ What about international orders?
For international orders, customers are responsible for any customs duties, import taxes, or fees charged by their country's customs authority.
International delivery windows are estimates and may be affected by customs processing or local carriers.
๐ Is my payment information secure?
Yes. Your payment is processed securely through Shopify's trusted payment partners, so you can shop with confidence.
โ Can I cancel my order?
Orders can be cancelled before they are processed for shipment.
Once an order has entered processing or has shipped, cancellation may no longer be possible.
๐ฌ Still have a question?
We're happy to help.
Reach out to us anytime at: